So, once we're on the way to developing the 'right' attitude in a church family context, what's next?
Before we get into actual application and putting stuff into action, we have to foster a sensitivity towards others - aka Awareness. That is, to notice our neighbours - their presence, their absence, their needs, their comfort/discomfort, their emotional state, etc.
What are the things we need to look out for? Here's just an example list that I think are important for Welcomers (and also the rest of the congregation too) to put on their 'church radar':
Do you notice...
- when a newcomer/first timer joins our congregation
- when someone (newcomer or regular) is sitting by themselves
- when someone just sits/stands around after service and might be wanting to be approached but they're shy or they aren't confident to do it themselves
- when someone hasn't been to Sunday Service for a while (or when someone doesn't even show up anymore)
- when someone is reluctant to participate in "extracurricular" church events (e.g. FX, Small Groups, socials)
- when someone is reluctant to "share" on a personal level whether in a 1-on-1 or group environment
- when someone is always says everything is "great" but you sense that's not how they really feel
- when someone starts to show signs of wanting to leave church
See how the list kinda extends beyond newcomers. Welcoming/Connections Team is more than just being Welcoming - it's also about Caring. The welcoming we do on Sunday is probably only 20% of the work. And the rest of it is being able to extend that attention and love to during the week and outside of Sunday Service. Regulars need to be 'welcomed' as well. Have you noticed people on the sidelines at our church? We can't afford to simply love our best friends - our love must extend to those outside of our friendship circle - because if we don't, quite frankly, our church can potentially die. In the last 7~8 years of attending BCAC, I've counted at least 20 people from our English congregation who have changed church or stopped coming to our church (not including those who moved overseas/interstate, so only counting people still in Brisbane but no longer attending). To put that number into perspective, we have an average attendance of about 80 at the moment. That's 25% of our congregation!!!
Now for those who I managed to get in touch with, out of curiosity and care, I ask the question, "What made you stop coming?"
There's 3 overwhelmingly common responses:
1. "I didn't feel like part of the family/included."
2. "I always felt like people were judging me."
3. "People there are so fake."
The complaint is never about content or lack of teaching/training or about the sermons or Bible Study. A relationship (or rather, the lack of) issue with others in the church always plays a part in it. We cannot deny we have these problems, because we've talked about the problem for years and years; I've experienced it first-hand too, which played a part in why I left back in 2010/2011. And these 3 things cannot be solved by the Welcome Team/Ushers alone, there's something much bigger going on here that will require an attitude change from all of us - we need to reflect and start with ourselves to make the difference.
All three issues raised by leavers suggest that we, as a congregation:
1. are selective in who we spend time with/get to know
2. are condescending
3. are not being genuine when we interact with others (e.g. only talking to someone when we want a favour or out of social obligation or just to be polite)
Bear in mind, these people who've drifted away weren't newcomers who came once or twice. These were regulars who were part of our church for years, attending Sunday Service, our fellowships and even socialised with us. But there came a point for each of them during their time at BCAC where they said, "Nah I'm not putting up with this anymore." And if it comes to that, then it's already too late - we haven't done our job properly in expressing love or meeting their needs or receiving them into our family. We can't even ask, "Hey would you like to come back to church to give it another go?" That's a question that I struggle to put out there, because I know they'll just get the same experience if they come back - when our congregation hasn't undergone a change of attitude/heart, why would we invite them to come back into the same unloving environment?
Sadder still is a conversation I had recently with a regular who only stopped coming in 2013. I've always tried to stay in touch with them, checking on how they're going. And just casually I asked, "Who else from BCAC do you keep in touch with?" And they told me, "Nobody. Unless talking to you counts." This person wasn't exactly a loner while they were with us - they had friends, they got along well with some people. I couldn't believe that none of their friends (which I thought were way closer than I was) never contacted them after they left church. It broke my heart to find out nobody chased after them. It's almost as if when these people disappear from our congregation, we simply stop thinking of them or caring about them. We can't just assume a regular will "come back". I'm convinced that the power of prayer played a huge part in my own return to church (thanks to Aunty Ada, Aunty Winnie, and P. Chong who never stopped praying for me). Likewise, when people are on the brink of leaving or have already left, we have to try to stay in contact, we also need to pray hard for these people. It's important to do both - it's no good if we merely pray but do not take other action, nor is it any good if we just take action but do not pray and ask for God's intervention. If we don't fight for these people, what does that say about our love? Or rather should the question be, "What love?"
This lack of follow-up also applies for newcomers too. What about newcomers who show up and aren't given any attention? Or are left to sit alone by themselves and ignored for the entire service? Do you think they are likely to come back? Do you think they'll have a good impression of BCAC and what Christians are like? I remember two new girls who came to our church in early-mid 2013 just to "check it out". They were Asian; the short one was wearing red/pink and the tall one wore glasses with a black miniskirt and black leggings. Their faces are still fresh in my mind, but I've forgotten their names. I greeted them at the door and they went in to sit down at the back. I really sucked at Welcoming back then so I didn't do a great job of building a connection with them or introducing them to someone who could. They never came back after that. I regret not practicing my role so I could show love better (Father, forgive me), but that experience also left me very concerned that nobody else even bothered to talk to them.
It all comes back to our attitude. I just wanna relate this to LT Hopper's message to us at Ignite 2014 about how church unity starts with humility. Let us consider Philippians 2:1-8, and Jesus' example:
Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.And when people stop showing up, we have no excuse to say "Oh, we never knew." These people sit in the same room as us for Sunday after Sunday. How self-centered are we, if we don't even care to notice the person sitting a few metres away from us? Our neighbours who end up drifting away from the body of Christ and the cross are potentially on their way to destruction. I'm sure we have good intentions to share the Gospel - after all, don't people in our congregation express time and time again that Missions should be a main focus of our church? Sometimes we get too far ahead of ourselves. If we cannot even show God's love to someone in the same room as us, why should we think we could do it for someone on the other side of the world? Proverbs 24:11,12 (from Liam's message on 26 January, 2014) has a profound wake-up call for us in our mission field. The fact is, there is a mission field with great need right under our nose - our own church.
In your relationships with one another, have the same mindset as Christ Jesus:
Who, being in very nature God, did not consider equality with God something to be used to his own advantage; rather, he made himself nothing by taking the very nature of a servant, being made in human likeness. And being found in appearance as a man, he humbled himself by becoming obedient to death — even death on a cross!
Rescue those being led away to death;
hold back those staggering toward slaughter.
If you say, “But we knew nothing about this,”
does not he who weighs the heart perceive it?
Does not he who guards your life know it? Will he not repay everyone according to what they have done?
As we move into a new year, as we continue to talk about how our congregation has this "problem" of being exclusive/unwelcoming (and maybe you had no idea how "bad" the situation was)... maybe 2014 is the year where we actually stop just talking about it and take action (in hands-on application and prayer). It seems enough of us are aware there's a problem, but are we aware of individuals who are suffering from it? To those of us who have identified the problem, let us lead by example to be the solution. So, I challenge us, not just to the Welcome Team - but for anyone who actually cares for BCAC - Christ's bride, the body of Christ that we are building up in partnership with God - please, I urge you, be aware.